Welcome to First Choice Medical Solutions

First Choice Medical Solutions Ltd (FCMS) is a family run business that offers home care services to people with social care needs in North London and surrounding areas of Hertfordshire, Essex and Bedford.

We are passionate about assisting clients of all ages with care needs to stay in the comfort of their own homes. At First Choice, we believe that high quality home care services should be accessible to all people and we strive to deliver to you the best service possible. It’s our priority to see that your care works for you. Our individualised and person-centred care package will be delivered by appropriately trained, qualified, skilled and experienced staff in order to enable you to maintain maximum independence and maximum quality of life as is practicable. Our services range from companionship and home help, to daily personal care, full-time live-in home care and specialist care for complex conditions.

Our staff are valued and developed

At First Choice, we are committed to upholding the highest standards of clinical care in the home. Through our robust recruitment, induction and dedicated supervision and training, all our staff are trained in the skills required to deliver safe and effective personalised care. 

We understand that our staff must go beyond simply providing care. They also need to contribute to the quality of life and Wellbeing for individuals and their families, which is why we select staff whose skills and experience are best suited to the service user. We nurture their skills and value the importance of their personalities in delivering our high-quality home care.

Award Winning

Our staff have won a lot of awards, but we don’t let that go to our heads. We dedicate ourselves to every project.

Expert Team

You will be cared for by compassionate, caring and competent and competent staff every time. We make sure you have the most experienced professionals supporting you.

Our Commitment to you

  • Full confidence from a regulated service that meets all the standards set out by the Care Quality Commission (CQC)
  • Highly skilled and competent staff to support you with your needs
  • An individualised person-centred support plan
  • A care manager who is responsible for monitoring your care
  • Access to 24 hour on-call support services
  • Regular reviews of your support plan to ensure that you’re receiving the best quality of care
  • Regular correspondence with medical professionals and nurses
  • Promote an open and honest culture 

  • You’ll find the support you need to ensure that things runs smoothly. We’re here to help you with any questions.

Clinical governance

First Choice Medical Solutions approach to governance is a major factor in ensuring that we continue to deliver high quality care. Our governance strategies include the following:

  • clinical audits
  • risk management
  • business continuity reviews
  • training and continuous professional development
  • effective resource management
  • leadership, team work and effective communication
  • service user experience and satisfaction with services provided
  • staff management and performance
  • complaints and compliments management.